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balanced scorecard
blood bank
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Web Chat
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Author:
Akella, Ramakrishna
Akkermans, Henk
Alba, Alfredo
Apte, Uday
Bhagwan, Varun
Bhargava, Hemant
Bititci, Umit
Borders, William
Brann, Jeremy
Bugajski, Joseph
Busi, Marco
Byers, Reynold
Cannon, Alan
Carroll, Tom
Chase, Richard
Ching, Michael
Cimon, Yan
Dasu, Sriram
Dellande, Stephanie
Desai, Rajesh
Dew, Nicholas
Dilts, David
Doerr, Ken
Ferrer, Geraldo
Froehle, Craig
Gebauer, Heiko
Giang, Linda
Gruhl, Daniel
Gupta, Praveen
Haijema, Rene
Huff, David
Hunt, Francis
Hyotylainen, Raimo
Hytonen, Henri
Iskander, Wafik
Jaraiedi, Majid
Jarimo, Toni
Joshi, Mahesh
Kang, Keebom
Kathuria, Ravi
Krishna, Vikas
Leung, Janny
Lewis, Ira
Lojo, Maureen
Mehrotra, Vijay
Metters, Rich
Mills, John
Mitchell, Gary
Nguyen, Linda
Oliva, Rogelio
ONeill, Liam
Ozluk, Ozgur
Pinhanez, Claudio
Price, Will
Rendon, Rene
Revetria, Roberto
Ross, Kevin
salkari, iiro
Sampson, Scott
Smart, Andi
Srai, Jag
Srinivasan, Savitha
Tang, Jerry
Thomas, Nik
Tyagi, Rajesh
vandijk, Nico
vanOppen, WIllem
Veronneau, Simon
Voss, Chris
Walls, Lesley
Wong, Rachel
Wood, JB
xu, zuobing
Yen, Tsu-Hong
Zehtabchi, Armin
Zomerdijk, Leonieke
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Title:
A Benchmarking Study of Service Contracts in the Semiconductor Industry
A conceptual framework for understanding the shared services model: the what? why? and how?
A Model for Value-based Pricing of Industrial Services
A Typology of Offshoring and Outsourcing in Electronically Transmitted Services
A user centric interface for critical operations environments
Activity-Based Costing Analysis of Dining Experience
An Application of Taguchi Loss Function in Tolerance Synthesis Problem
Becoming Offensive: Using Shared Performance Metrics for Buyer-Supplier Relationship Development in Telecom Services
Blood Platelet Optimization by SDP and Simulation
Business Process Management (BPM): the missing link in the service profit chain
Call center operational analysis: Combining Knowledge and Resource Management
Challenges of Service Business Innovations in the Manufacturing Industry
Coordinating Process Flow Models and Data and Semantic Mining to Achieve Enhanced Financial Services Delivery
Creating Memorable Experiences by Design
Distinctive Service Characteristics, Technology Intensity, and International Growth Strategies: A Conceptual Examination
Dynamic Optimal Market Profiling Using Blog Based Clusters
Efficiency Oriented Transformation of Call Centers Services
Electronic Medical Records: A Case Study in Systems Development
Foundations and Implications of a Proposed Unified Services Theory
From Users to Customers: Towards Services-Centered Design
High Tech Services
Impact of Diffusion and Variability on Vendor Performance Evaluation
Integrate or isolate? Impact organizational structure choices on service deployment strategies by product manufacturers
Integrating Process Models, Data and Semantic Mining, and Metadata Management to Improve Electronic Payments
Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules
Knowledge- and e- Services with Enterprise Search: A Transformational Service Delivery Model
Leveraging IT Strategy to create new Service Offerings
Managing the Service Supply Chain in the Department of Defense: Opportunities and Challenges
Neural Regressive Metamodels For Supporting Corporate Performance Management In Services Industries
No Soup for You: Intentionally Unsatisfied Demand and Future Production
ON BUDGET ALLOCATION TO INCREASE OPERATIONAL AVAILABILITY AND REDUCE READINESS RISK THROUGH IMPROVEMENTS IN WEAPON SYSTEMS LOGISTICS
Performance Measurement in a UK Defence Sector Availability Contract
Performance-based Pricing in Shared-Resource Service
Project Time-cost Tradeoffs Under Stochastic Activity Times
Sequence Theory : A New Approach to Service Encounter Design
Server and Resource Allocation Rules for Workforce and Call Center Networks
Service Design for the Hospitality Sector
Service Scorecard for Performance Excellence
Six Sigma Process Management: Finding a Competitive Advantage
The Focused Factory in Healthcare
The New Service Development Factory: The Case of Cooperative Oncology Groups
The Seven Supply-Chain Roles of Service Customers and Implications for Service Innovation
Timetable Synchronisation for Rail Mass Transit
What Is Strategic About Services?
When Is RFID Right for Your Service?
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